How Pickup Works at Your Door for a Ride to Arlanda

Your driver's name, phone number and licence plate are sent to you before pickup, so you know exactly who and what to expect at your door rather than guessing which car on the street is yours. Have that message handy on your phone as your pickup time approaches.

Your driver arrives at your address around the booked pickup time and confirms arrival — that confirmation is what starts the free waiting window, and it can't happen before your booked time, so nothing is used up by an early arrival. If you're not quite ready, that's what the waiting window is for; there's no need to rush out the door the second a car appears outside.

If you can't find the driver, or the address is hard to locate — a large building, an unmarked entrance — call or message the number you were sent rather than waiting and hoping they find you.

Have your luggage down and ready, your booking reference or flight details to hand if the driver asks, and any notes you added at booking — a car seat, extra luggage, an oversized item — already sorted, since those were handled at booking and confirmed before pickup, not something to negotiate at the door.

If your circumstances change unexpectedly close to pickup — you're running later than planned — message the driver directly; it's the fastest way to let them know, faster than trying to reach general support.

Apartment buildings with a shared entrance, gated courtyards, and larger addresses can be genuinely hard for a driver to pinpoint from an address alone, especially somewhere they haven't picked up before. Mentioning any landmark or specific entrance detail in your booking notes helps, and being outside a few minutes before your pickup time — where that's practical — makes the handoff quicker for both of you.

Once you're in and your luggage is loaded, the driver heads straight for your destination — there's nothing further to confirm or negotiate, since the route, the price and everything about the trip were agreed when you booked. If you gave a flight number, it's already being tracked for the return leg where relevant, or simply on file in case anything about the trip needs to be adjusted.