Arlanda Transfer and a Delayed Flight: What Happens to Your Pickup

Give us your flight number when you book. We watch its live arrival time before every airport pickup. When the arrival moves, your pickup moves with it at no charge. That works in both directions: a flight that lands early is met early.

At the latest 90 minutes before pickup you get your driver's name, phone number and licence plate. When you land, your driver messages you the exact pickup point.

The flight information comes from data published by Swedavia. We use it in good faith, but nobody can guarantee it is right every minute. If your airline tells you something different from what you expect us to see, send us a message.

Every pickup includes 45 minutes of free waiting. The clock starts when your driver confirms arrival at the pickup, and a driver cannot confirm arrival before your pickup time. Because your pickup time follows the actual landing, a late flight uses none of your waiting time.

Landing, collecting bags and reaching the meeting point are three different moments. The 45 minutes are there for passport queues and slow baggage belts.

If you will need longer, for example a missing bag or a long border queue, call or message your driver on the number you were sent, or call us. We wait where we can, and we always talk to you before anything else happens.

For trips to the airport we do not move your pickup automatically. You chose that time, and a later departure on the board does not always mean a later check-in or bag drop. Swedavia makes the same point: a change in departure time does not necessarily change the check-in time.

If you want a later pickup, tell us. Changing the time on the same day and route is free, subject to a car being available. Give us your flight number on departures too; if the flight is cancelled or moved it lets us help you rearrange.

These are the cases worth a message, because the flight number or the trip itself has changed.

• Rebooked onto a different flight: send us the new flight number and date. The booking follows the flight number we have, so a new flight needs a quick update from you.
• Cancelled by the airline: tell us as soon as you know and we refund you in full, whatever the timing.
• Diverted to another airport: contact us and we will rearrange. If the trip can no longer happen, the same full refund applies.
• Your own plans changed: cancellation is free more than 12 hours before pickup. Inside 12 hours, contact us as soon as you know; where we can reassign the trip we refund what we can and tell you the outcome.
• Refunds go back to the original payment method, normally within 5 banking days of us confirming the cancellation.

The trip itself works the same way: flight tracking, waiting time and our responsibility for the car all apply. Booking changes, cancellation and refunds follow the terms of the partner you booked with, so contact them for those.

When something changes, send one message with the booking reference, the flight number and date, what the airline has confirmed, and what you want to happen. For example: booking reference, flight SK1234 on 14 November, airline has rebooked me onto SK1236 landing 21:40, please move the pickup. Keep the reply with your confirmation.

Reach us at support@forare.eu or on the phone number in your booking confirmation.