Your Hotel Booked Your Arlanda Pickup: What You'll Receive

When someone else books your transfer — a hotel, a travel agent, a company — the driver's name, phone number and licence plate are still sent out before pickup, but they go to whichever contact details were entered at booking. If the hotel entered your own phone number and email, those details land with you directly, the same as if you'd booked it yourself.

If the hotel used its own contact details instead of yours, the driver details go to the hotel, and it's worth confirming with them beforehand how they'll pass that along to you — by email, by message, or printed on something they hand you at check-out from your previous stop.

Ask the hotel two things when they confirm they've booked your pickup: whose contact details are on the booking, and your flight number is attached so the pickup follows your actual landing time rather than a fixed clock time. Both are simple things to confirm by email in advance and awkward to sort out once you've landed.

• Confirm whether the driver details will be sent to you directly or to the hotel
• Make sure your flight number is on the booking so your pickup follows your actual landing
• Ask the hotel for the booking reference in case you need to contact us directly

Driver details normally arrive before pickup as standard. If you've landed and haven't received anything, and the hotel doesn't have them either, contact us directly with the booking reference from the hotel — we can tell you where the pickup stands and get details to you straight away.

The booking itself is between the hotel and us for payment, but Förare is still the one responsible for the trip actually happening — that doesn't change because someone else arranged it.