How Your Driver Finds You at Arlanda — and How You Find Them

• Your name and booking reference, from the booking itself.
• Your flight number, tracked live so they know when you've actually landed.
• Your pickup address or, for an arrival, that you're coming from arrivals at Arlanda.
• Any notes you added at booking — luggage, a stroller, mobility needs, anything else relevant on the day.

• Their name, sent to you before pickup.
• Their phone number, so you can call or message directly.
• Their licence plate, to identify the car itself.

1. Your flight lands, and tracking registers it automatically — no action needed from you.
2. Your driver, already aware of your flight and its status, heads for the meeting point around your realistic exit time.
3. You come through arrivals and head to wherever cars are meeting passengers, using the message you were sent as your reference.
4. You match the plate and name to the car, and get in — or, if you can't immediately see it, you call the number you were sent.

Neither side is relying on visual recognition of a stranger in a crowd, which is exactly the part of an airport pickup that goes wrong most often in less structured systems. A name, a number and a plate are concrete, checkable facts — far more reliable than scanning a busy arrivals hall hoping to spot a sign or a face you've never seen.

It also means the process holds up under pressure: a late flight, a crowded terminal, a phone with patchy signal — the underlying information doesn't change, so there's always a way back to certainty even if the first attempt to connect doesn't go smoothly.

If you've matched the details and still can't spot the car, or a call to the driver's number doesn't get through immediately, don't assume the worst — try again after a couple of minutes, since a driver might simply be mid-manoeuvre in traffic or briefly out of signal themselves. If it genuinely doesn't resolve, contact support directly and we'll step in from our side.

The system is built with enough redundancy — a name, a number and a plate, plus a support team who can see the booking — that one failed first attempt at contact is rarely the end of the story.